SLOTS.IO CASINO TERMS AND CONDITIONS
GENERAL TERMS & CONDITIONS
- Slots.io Casino reserves the rights to change the terms & conditions at any time without prior notice. Terms & conditions are in effect as soon as they are published on this page, but will never retroactively affect the bonus promotions. However, it is the player’s responsibility to check the terms & conditions regularly and prior to claiming any bonuses and making any bets in Slots.io Casino.
- To be able to play real money games on Slots.io Casino account must be opened.
- Minimum age for opening an account is 18 years.
- Players from the below countries cannot register an account with Slots.io Casino.
- United States of America, United Kingdom, France and The Netherlands.
- Players from Italy are not allowed to play any Net Entertainment games.
- Only one account per person is allowed (one name, one account, one IP address). If individual has more than one account, this is called ”multi-accounting”, which is highly forbidden and if recognised all those accounts involved will be blocked immediately.
- If multiple players wish to play in our casino from a shared computer environment (dormitories, fraternities etc.), we strongly suggest they all contact our support before making multiple accounts to avoid unnecessary security procedures.
- All requested deposit limits will be monitored by support and handled manually. Once the player reaches the desired limit, further depositing will be blocked. Support cannot prevent the player from making a single deposit that exceeds the desired deposit limit.
The Player hereby declare that:
a) he/she never been convicted of an offence (other than a minor traffic offence);
b) he/she never been adjudged bankrupt;
c) he/she never been the subject of an investigation by a government, professional or other regulatory body;
d) he/she never been a director, shareholder, officer or manager of a business entity which has been the subject of an investigation as aforesaid;
e) he/she never been a director, shareholder, officer or manager of a business entity which has been adjudged bankrupt compulsorily would up or has made any compromise or arrangement where its creditors or has otherwise ceased trading in circumstances where its creditors did not receive or have not yet received full settlement of their claims
Bonus play-through requirements
- Since bonuses are essentially free money on your account, certain rules are imposed to avoid instant or near instant withdrawals. These rules are called “play-through”, “wagering requirement” or “rollover”, depending on the casino. The number accompanying these terms informs you how much money a player needs to place in bets before he/she can successfully cash out the winnings made by playing with the bonus.
- Different games or game types contribute differently towards the play-through requirements, depending on the promotion. The games’ contribution is specified in the particular promotion’s Terms and Conditions. And of course our customer support is always up to date with all our promotions, so when in doubt you can always check with them what the requirements for a specific bonus are.
- Note that all bets placed on any kind of doubling or gamble feature (for example in Slots and Video Poker games) and all low-risk bets (for example betting on even and odd numbers at the same time in Roulette games) do not count towards fulfilling the wagering requirements.
- Bonus promotion requires e-mail verification by either clicking on a link in the promotional e-mail or sending an e-mail to support. Player can unsubscribe from the promotional newsletter at any time.
- Until received bonus(es) are still active, bonus terms and conditions apply to the whole gaming account, including any funds waiting for withdrawal, but not limited to.
- Bonus is active while bonus wagering requirements haven't been met.
- All accounts may need to be verified for age verification, fraud prevention, payment processing, promotion restrictions, account closure, etc.
- In order to withdraw you must submit copies of all the following personal documents:
- Copy of a personal identification document (ID, driver’s license, or passport)
- Copy of a utility bill (gas, electric, water, telephone – must not be older than 2 months) with name and address as registered in player’s casino account
- Copy of front and back of the signed credit card(s) used for depositing
- An additional authorization form for credit card and documents may be requested from the Finance department
- Please send copies of your personal documents to email@example.com
- Minimum withdrawal amount is 20 €/£/$ or 180 SEK, unless explicitly stated otherwise in Terms & Conditions of the specific promotion.
- All deposits must be wagered at least once before to be able to withdraw any balance.
- Successful withdrawals will be paid back to the player’s original method of deposit. If the deposit method account does not support a refund, or if the refund is not possible for whatever reason, withdrawals will be paid to the player via any payment method used by a player to deposit in Slots.io Casino in the past.
- In special cases, usually to prevent money laundering, the cashier will reserve the right to pay the player’s withdrawal via any method even if the player requested otherwise. Withdrawal requests to credit cards which are not refundable will be either issued to an e-wallet of player’s choice or via Wire Transfer or Bank Draft. In this case, all processing fees are player’s responsibility.
- Due to restrictions of the payment processor the minimum withdrawal amount processed via Wire Transfer is 500 €/$/£/CHF/4500kr. For transactions within EU the minimum withdrawal amount processed with Wire Transfer is 100€/$/£/CHF/900kr. Maximum withdrawal amount processed to a player is 2000 €/$/£/CHF/18000kr per a week and 5000 €/$/£/CHF/45000kr per a month, unless otherwise specified in the promotional Terms & Conditions, where exceptions can be made to players with a higher VIP status.
- Players who deposited with all available payment methods other than credit cards not enrolled in 3D secure program (Verified by Visa, MasterCard Secure Code) are not required to verify their accounts with documents until their total withdrawal sum reaches 1000€.
- If withdrawal is limited (for example if you win with a Free Signup Bonus), any balance over the maximum allowed amount will be removed from the player’s account after the withdrawal is paid out.
- Should a player attempt to withdraw before wagering has been completed, the bonus and any potential winnings derived from the bonus will be forfeited.
- Slots.io Casino reserves the right to refuse or withhold any bonus amounts or winnings if the player’s deposited funds were cancelled or denied by the payment service.
- Slots.io Casino finance department may take up to two (2) business days in order to process the withdrawal, after all the requested account verification documents are received and confirmed.
GENERAL BONUS TERMS AND CONDITIONS
- Each promotion has its own terms and conditions which are published on the Slots.io Casino promotions page under each promotion descriptive text. By participating in the promotions and/or accepting to receive the bonus(es) offered by Slots.io Casino, the player automatically declares to also accept the terms and conditions for that particular promotion/bonus as well as the general promotions/bonus terms and conditions which are listed here under. In the event that a player does not understand how the promotion works, if he is eligible to participate, or does not understand the terms and conditions, the player can contact a member of Slots.io Casino’s Customer Support via email or live chat for a more detailed explanation. In case of any dispute, the decision taken by Slots.io Casino’s management is final. Slots.io Casino also reserves the right to amend, add or remove any of the bonus/promotional details and terms and conditions and in case of any changes, the date of the last updated version will be published at the bottom of these terms and conditions. Players are kindly requested to regularly check the bonus terms and conditions for any amendments/updates. In case of any differences in the terms and conditions between the English version and the other languages displayed on the Slots.io Casino website, the English language version will always prevail.
- Only one bonus per promotional offer is allowed per player, account, address, computer and IP address. Slots.io reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account.
- When accepting a deposit bonus, the player's deposited amount and bonus amount are placed into a “bonus balance”.
- Players also have the right to choose not to receive bonuses. Players need to contact Customer Support before any bets are placed and wagering started in order to remove the current bonus and disable all future bonuses.
- Unless otherwise stated, the minimum deposit required in order to receive any bonus is €20 or equivalent in another currency.
- Unless otherwise stated, classic deposit/reload bonuses as the welcome bonus are subject to a wagering requirement of thirty five times (x35) the bonus amount before the funds can be withdrawn.
- If a withdrawal is attempted before wagering requirements have been met, the bonus balance including any winnings derived from the bonus balance will be forfeited.
- When a player receives a bonus and starts playing, he will first start playing using his real money balance, followed by the bonus money balance.
- If a player loses his entire deposit and its associated bonus prior to reaching wagering requirements, any remaining wagering requirements will be waived.
- Once wagering has been completed, the bonus amount and any winnings earned using the bonus balance will become real money and will be transferred to the player’s main account balance.
- The player can request a withdrawal of his/her own deposited amount prior to fulfilling the wagering requirements however the bonus and any potential winnings will be forfeited.
- With regards to reload bonuses, players are only eligible for them if they do not have a pending/withdrawal.
- All match bonus offered for 100% or more have a minimum cash in amount allowed of total of deposit + bonus. For instance, if a player deposit €10 and received €10 bonus as 100% match, the minimum amount cashable will be (€10 deposit + €10 bonus = €20) once the wagering requirements have been completed.
- Bonuses offered by Slots.io are solely intended for genuine recreational players only. Bonus/Promotional abuse will not be tolerated. Player betting patterns and activity are constantly monitored and in case of bonus abuse, Slots.io Casino reserves the right to cancel, suspend or lock any player account found guilty of abuse as well as void/revoke any pending gaming activity and refund the original deposit. Slots.io Casino can also decide at its own discretion to ban any player from participating in Slots.io Casino’s promotions for a definite or indefinite period of time as decided by Slots.io’s Casino management.
- Until bonuses are still active, bonus terms and conditions apply to the whole player account balance.
- Slots.io Casino reserves the right to bar a player from receiving the promotions at any time.
- Different game types contribute differently towards wagering fulfilment. For example if a game type contributes 100% towards wagering, it means that if you bet €10, €10 will contribute towards wagering fulfilment.
- Below are the eligible games for bonus wagering contribution and their contribution:
- Slots and other games: 100%
- Classic Slots: 75%
- Roulette and Live Dealer Roulette: 10%
- Table games and Live Casino games: 0%
- Video Poker: 0%
- Slot games Scrooge, Devil's Delight and Bloodsuckers are excluded from all bonus promotions. If a player plays these games whilst wagering a bonus, the bets placed on these slot games will be deducted from the player’s real money balance (if available) and they will not contribute towards wagering fulfilment of the pending bonus.
- All bets placed on any kind of doubling or gamble feature (for example in Slots and Video Poker games) and all low-risk bets (for example betting on even and odd numbers at the same time in Roulette games) do not count towards fulfilling the wagering requirements.
Free Spin Bonuses
- To trigger the welcome offer free spins a minimum deposit of €20 (or equivalent) is required, welcome free spins are released as follows:
- Any deposit of €20 or more will unlock the first 250 Free Spins
- The remaining 750 Free Spins will be released in batches of 50 Free Spins for every €100 wagered.
- Winnings of any Free Spins unless stated otherwise will come with a wagering requirement of 35 times, meaning if €10 has been won from a batch of Free Spins, €350 needs to be wagered before winnings are transferred from your bonus wallet to your real money account.
- All Free Spins winnings will be tied to the initial deposit to trigger these and wager requirement of each bonus wallet has to be met in order to withdraw the full amount.
- The Free Spins of the welcome offer are yours to spend on the game selection presented, each free spins batch played will create a new bonus wallet and stacked according to when wallets were activated, for example: if you played 50 Free Spins first and won €10, then played another 50 Free Spins and won €20, your active bonus wallet will show €10 as that’s the first activated bonus wallet, if bonus wagering requirement has been met or funds of active wallet are lost, the following bonus wallet will be activated.
- If your Free Spins are not credited automatically, please contact customer service so that we can credit the free spins for you manually. If the deposit has been played before the bonus is credited, we are not able to credit it for you.
- Please allow up to five minutes for the Free Spins and eventual winnings of these to be credited.
- Please note that different games contribute a different percentage towards the wagering requirements:
- Free Spins and winnings of these will expire depending on the provider after 30 days, any winnings tied to Free Spins and/or winnings of free spins’ bonus funds will expire together with the bonus that is expiring. Bets are taken from real money balance first until no funds are available, following bets will be taken from the active bonus wallet.
- Stacked bonus wallet will be activated once the balance of the active bonus balance drops below €0.50.
- The maximum allowed bet amount with active bonus funds is €5/$5/50SEK/50NOK/5CAD or equivalent in unspecified currencies, in case of doubt please contact support.
- Bonuses can be forfeited by contacting customer support, the bonus and any winnings related to the bonus will be removed.
- Any winnings from bonus rounds that were initiated with bonus funds but completed with real money will be removed.
- Slots.io management reserves the right to remove any bonuses and/or winnings obtained by fraudulent behaviour.
- Slots.io management has the right to update these rules at any time.
Last updated: 22.09.2017